Terms and conditions for online consultations
Terms and conditions for online consultations and informed consent
Effective date: 30 August 2026
1. Introductory provisions
1.1. These Terms and Conditions (hereinafter the “Terms”) govern the rights and obligations between the service provider, VIANE Dental s.r.o., Company ID (IČO): 23928450, with its registered office at Turonská 1033, 253 03 Chýně, registered in the Commercial Register kept by the Municipal Court in Prague, file no. C 435244 (hereinafter the “provider”), and the client (hereinafter the “client”) in the provision of online consultations in the field of dentistry.
1.2. The provider's services consist of telemedicine health services in the field of dentistry within the meaning of Section 11c of Act No. 372/2011 Coll., on Health Services, as amended (hereinafter the “services”).
1.3. These Terms form an integral part of the contract for the provision of services. By submitting an order and paying the price of the service, the client confirms that they have read these Terms before concluding the contract and agree to them in full.
2. Scope and nature of the service
2.1. The provider provides telemedicine health services on the basis of X-ray images, photographs and information sent by the client via the web form.
2.2. The client expressly acknowledges and agrees that:
a) the telemedicine consultation is provided remotely, without the simultaneous physical presence of the provider and the client; in some cases this form of provision cannot fully replace an in-person examination;
b) inaccurate, incomplete or misleading information and photographs provided by the client may affect the correctness of the recommendations; the client is solely responsible for the completeness and accuracy of the materials submitted;
c) in the event of acute, serious or unclear health problems, the client is obliged to seek in-person professional care without delay.
2.3. The provider holds a valid authorisation to provide health services, and the telemedicine services are provided in accordance with Act No. 372/2011 Coll. and Decree No. 30/2025 Coll.
3. Ordering the service and payment terms
3.1. Services may be ordered via the provider's website or another channel designated by the provider.
3.2. The price of each type of consultation is stated on the provider's website. The provider reserves the right to change prices; a change does not apply to orders already paid for.
3.3. Payment is made in advance via a payment gateway. The contract is concluded at the moment the payment is successfully completed.
3.4. The provider will issue an invoice and send it to the client electronically to the client's e-mail address in accordance with the applicable legislation.
4. Rights and obligations of the client
4.1. Before the consultation begins, the client is obliged to provide true, complete and up-to-date information about their state of health, to the extent required by the form or other instructions of the provider.
4.2. The client acknowledges that, as a patient, they have the rights set out in Act No. 372/2011 Coll. (in particular Section 28 et seq.), including the right to information about their state of health, the right to refuse the proposed service and the right to withdraw consent.
4.3. If the client's state of health requires immediate assistance (a condition endangering life or health), the client is obliged to contact the emergency services (112, 155) and not to contact the provider.
5. Protection of personal data
5.1. The provider processes clients' personal data in accordance with the applicable legislation, in particular the GDPR and Act No. 110/2019 Coll.
5.2. Detailed information is contained in the document “Information for Patients on the Processing of Personal Data”, available on the provider's website.
6. Limitation of the provider's liability
6.1. The provider is not liable for any harm arising from incorrect, incomplete or misleading information provided by the client on the basis of which the consultation was carried out.
6.2. The provider is not liable for health complications arising from failure to follow, incorrect interpretation or inappropriate use of the recommendations issued during the consultation.
7. Complaints and withdrawal from the contract
7.1. In accordance with Section 1837(a) of Act No. 89/2012 Coll., the Civil Code, the client may withdraw from the contract within fourteen days.
7.2. Given the nature of the services provided – the consultation is processed immediately after the payment and the materials are received – the client expressly agrees to the performance commencing immediately, before the expiry of the statutory period for withdrawal from the contract. In accordance with Section 1837(a) of Act No. 89/2012 Coll., the Civil Code, the client therefore cannot subsequently withdraw from this contract if the service has been provided in full.
7.3. If the client withdraws from the contract before the service has been provided in full, the client is obliged to pay the provider a proportionate part of the price corresponding to the extent of the work performed up to the moment the notice of withdrawal from the contract was delivered to the provider.
7.4. The subject of the contract is a telemedicine consultation as a professional health service. In the event of dissatisfaction, the client may lodge a complaint by e-mail at: ordinace@vianedental.cz. The complaint will be dealt with within 30 days.
8. Final provisions
8.1. These Terms are governed by the laws of the Czech Republic. Any disputes will be resolved by the courts of the Czech Republic having subject-matter and territorial jurisdiction.
8.2. The provider reserves the right to amend these Terms at any time. The new wording takes effect on the date of its publication. Contracts already concluded are governed by the wording in force at the time of their conclusion.
8.3. The invalidity of any one provision does not affect the validity of the remaining provisions of these Terms.